Refund Policy


You agree that you will pay for all products/services you purchase through the Wecom, Inc. and/or Data-Max Wireless, LLC. (and/ or any associated affliates), and that Wecom, Inc. and/or Data-Max Wireless, LLC. may charge your payment method for any products purchased and for any additional amounts (including any taxes and late fees, as applicable) that may be accrued by or in connection with your Account. YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND FOR PROVIDING Wecom, Inc. and/or Data-Max Wireless, LLC. WITH A VALID PAYMENT METHOD FOR PAYMENT OF ALL FEES. For details of how purchases are billed please contact the Wecom, Inc. and/or Data-Max Wireless, LLC. billing department at 855-372-4217.

Your total charge will include the price of the product/services plus any applicable sales tax; such sales tax is based on the bill-to address and the sales tax rate in effect at the time your invoices are generated. We will charge tax only in states where products or services are taxable.

All sales and rentals of products are final unless specifically stated on your invoice or customer service agreement.
Prices for products or services offered may change at any time with due notice to customer. Wecom, Inc. and/or Data-Max Wireless, LLC. do not provide price protection or refunds in the event of a price reduction or promotional offering.

If a product becomes unavailable following a transaction but prior to installation, your sole remedy is a refund. If technical problems prevent or unreasonably delay installation of your product/service, a replacement or refund of the price paid may be offered, as determined by Wecom, Inc. and/or Data-Max Wireless, LLC..

All refunds must be approved and processed through Wecom, Inc. and/or Data-Max Wireless, LLC. billing department. For credit or debit cards, refunds may only be processed after the credit/debit transaction has completely posted. The speed of the refund process is dependent on your credit/debit card provider and the transaction going through the automated processes. We cannot expedite this process. Check and Cash customers will be provided an in-house credit as a refund. This credit will be applied to your account and may be automatically posted to your next billing cycle. Refunds where in-house credit does not apply will receive a check sent from the Wecom, Inc. and/or Data-Max Wireless, LLC. offices within 30 days of refund approval. Refunds are not provided in cash at any time for any reason.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please Contact Us.


This document was last updated on January 28, 2014