Frequently Asked QuestionsLearn more about Wecom's SMB and Residential Services
Wecom Residential Internet provides flexible, affordable wireless coverage throughout your home for all of your wireless devices. Click, stream, tap your favorite content with a fast, reliable fixed wireless connection.
Our Stance on Network Neutrality
Wecom is committed to an open and positive Internet experience for our customers. In addition to not implementing data caps, we promise our customers that there will be:
- No blocking of legal content
- No throttling of applications, protocols, or services, as long as they do not violate our Acceptable Use Policy.
- No unfair discrimination
- Transparency in our customer practices
We stand by an open Internet because it’s good for our business, and our customers expect and deserve it.
Is wireless reliable?
This question gets asked a lot! The technology we use for delivering high quality services to your household or business is NOT the same type of wireless you find in your computers or devices. We use carrier grade wireless technology which is engineered for the maximum amount of up-time and can automatically adapt itself to accommodate for weather or other changing environmental aspects.
Wecom technicians and engineers have decades of experience in deploying point-to-point and point-to-multipoint wireless infrastracture.
What gets installed for residential and small/medium business internet?
Our services are delivered via fixed wireless, from our towers to your home or business. Our professional technicians will install a small wireless subscriber unit on your roof and run a cable from that unit to the inside. You can connect that cable directly to your existing router, computer, or device. If you would like WiFi coverage for your devices, you will need a wireless router. Image: Small Wecom Subscriber Unit connected to a roof mount.
I rent or lease - Do I need permission from my landlord to install?
Depending on your landlord or property manager’s lease agreement, you may need permission to install Wecom wireless services on your roof. A digital landlord approval letter can be requested online at wecominc.com/contact
What type of router should I get for my home?
Our service uses a standard ethernet cable with RJ-45 connector to plug into your router. Any ethernet WiFi router that does not say Modem on it will work with our service. Modems for DSL or Cable providers are not compatible with our service.
Some compatible options are listed below, but your options are not limited to these. We do not have a specific recommended brand, these links are provided for your convenience.
If you have any questions, or would like to have us confirm a specific router model number, please request help at wecominc.com/contact
Do I need a phone line or cable connection?
Important Information about VoIP, E911, and Compatible Devices
Enhanced 911 through Voice over IP providers, such as Wecom, operates differently than 911 through traditional providers. By regulation, 911 is provided to all Wecom voice service customers. By dialing 911, our service automatically sends your callback number and address to a 911 operator. Customers may update or confirm this information at any time by contacting Wecom support. If 911 is accidentally dialed, remain on the line to advise the dispatcher. VoIP requires Internet service and power at your location. An interruption in Internet service or power may result in the inability to dial calls, including calls to 911. Voice over IP uses the Internet instead of traditional copper telephone lines. Because of this, systems that use internal modems such as fax machines, security systems, medical alert devices, or telephone line modems, may not work correctly. Cellular or eFax solutions exist for security, medical alert, and faxing devices. For more information on alternate technology, please contact our support team. Customers on Voice over IP systems, such as the system that Wecom uses, cannot receive collect calls.
Do you have NAT limitations or block ports or services?
Are there any data caps or usage limits?
Can I get a Static IP?
Wecom IPv6 Connectivity
What is your billing cycle?
Internet speed claims represent maximum network service capability speeds and are based on wired connection to subscriber unit. Actual customer speeds may vary based on a number of factors and are not guaranteed. Limited availability in select areas. May not be available in your area.